Orders & Shipping
Should I purchase from Mindsight's website or on Amazon?
Should I purchase from Mindsight's website or on Amazon?
There's very little difference between the two. Orders placed through our website will arrive in 1 week on average while Amazon's deliveries can often be faster (between 2 - 4 days).
In either case, you'll be getting an authentic Mindsight product and we will support any questions or issues you experience.
What if I want to return my order?
What if I want to return my order?
Submit a return request by completing the Contact form on our website and choose "Other" as the contact reason -- then provide a brief reason for the return. For any issues related to the quality of the product, we will supply you with a pre-paid shipping label to complete your return and a replacement product at no cost. If you simply changed your mind and didn't decide to keep the product, we will also provide a pre-paid shipping label but will charge a $9.99 flat rate return shipping fee against your refund.
How do I return my order if I purchased it on Amazon?
How do I return my order if I purchased it on Amazon?
To return an order purchased on Amazon, log in to your Amazon account and go to Your Orders. Find the product you want to return, click Return or Replace Items, and follow the on-screen instructions to complete the process. If you experience issues with the return, contact our support team for further assistance.
How much does shipping cost?
How much does shipping cost?
Our standard shipping cost is $9.99. However, when you sign up for our email newsletter, you'll not only enjoy FREE shipping on your orders but also receive weekly content on mindfulness, along with updates on our latest offerings and promotions. It's our way of thanking you for joining our community. Don't miss out – sign up today for free shipping and valuable mindfulness content!
Do you ship outside the United States?
Do you ship outside the United States?
At this time, we do not ship outside the United States. Try visiting our Brand store on Amazon.
Amazon ships to many countries with an additional shipping cost. Here's the complete list.
Is your packaging eco-friendly?
Is your packaging eco-friendly?
We go to great lengths to minimize our carbon footprint on the environment. For example, we color-print as minimally as possible, use EPE recyclable foam instead of styrofoam, and make our product packaging as small and efficient as possible.
Timed Lockbox
My box won't unlock!
My box won't unlock!
If your Lockbox does not Unlock after a timer ends or after you enter an override code, the box has probably been "overstuffed". This means there is upward pressure from the contents on the lid.
To solve, press down on the lid, and manually re-lock (press and hold middle button for 5 seconds). Continue pressing down on the lid, and enter the override code for lockbox & standard timer (Up, Up, Down, Down, Left, Right, Left Right).
Remember that this code only works in Standard Mode! We do not publish a Fortress Mode override code, please contact us for assistance.
Help, I accidentally set a Fortress Mode timer!
Help, I accidentally set a Fortress Mode timer!
We can't tell the difference between a true emergency and a break-down of will. So please only contact us in case of a true emergency or mistake.
You can contact us using the form above to receive an emergency override code. We will get back to you as soon as we can.
Where can I find the full instruction manual?
Where can I find the full instruction manual?
If you misplaced the instruction manual, not to worry! Simply visit here to access it again.
Quick Start Guide
Quick Start Guide
Why did my timer get cancelled?
Why did my timer get cancelled?
After you have set a timer and pressed the middle button to initiate, there is a 15 second count-down period where the screen blinks. Pressing any button during the countdown will cancel the timer and require you to re-enter your timer.
How do I activate Fortress Mode on my Lockbox?
How do I activate Fortress Mode on my Lockbox?
To activate Fortress Mode, press the Enter button to wake up the device. Use the arrow buttons to navigate to the settings and select Fortress Mode. Once selected, press Enter again to confirm, and the countdown will begin, locking the box. If the box does not lock, try resetting the device by removing the batteries for 30 seconds and then reinstalling them.
What should I do if my override code doesn’t work?
What should I do if my override code doesn’t work?
If your override code does not work, make sure you are entering it correctly, as the code is case-sensitive. Check your email to confirm you are using the most recent override code sent to you. If the problem persists, contact our support team with your order details and the device serial number for further assistance.
Is Fortress Override Code reusable?
Is Fortress Override Code reusable?
Yes it is for V1 and V2.
For all lockboxes sold after June 1st, 2025 the Fortress Mode code is NOT reusable. It changes each time you enter a new Fortress Mode cycle
If I remove batteries does that reset countdown?
If I remove batteries does that reset countdown?
No it does not, the countdown timer will remain in place until the countdown has been completed.
Does the screen turn off?
Does the screen turn off?
Unfortunately, the screen is always on and doesn't turn off. It's designed to be ready for use at any moment.
How long does the battery typically last?
How long does the battery typically last?
4-6 months with 2 x AA batteries
Does the device block cellular signals?
Does the device block cellular signals?
No, it does not block cell signals.
Am I able to extend the countdown timer once it's started?
Am I able to extend the countdown timer once it's started?
No, you have to wait until the original countdown is complete to add more time.
What is the Minimum - Maximum amount of time the countdown timer can be set?
What is the Minimum - Maximum amount of time the countdown timer can be set?
1 minute - 30 days.
Is it possible to charge my phone while it's inside the box?
Is it possible to charge my phone while it's inside the box?
Yes, there are 2 holes allowing a charging cable to pass through.
What are the differences between the three modes?
What are the differences between the three modes?
Lockbox Only Mode - No timed countdown | Override code provided with product
Standard Mode - Timed Countdown | Override code provided with product
Fortress Mode - Timed Countdown | No Override code provided (must contact customer support for emergency override)
Breathing Buddha
Help, my Buddha is charging but not turning on
Help, my Buddha is charging but not turning on
If you charge the product and see a red or green light indicator but pressing the button underneath does not power up your Buddha, you unfortunately have a faulty unit.
Let us make this right for you by shipping you a new product at no charge. Simply contact us using this form, and make sure to reference your order number. We will get a working unit to you as quickly as possible.
How to use & breathe mindfully
How to use & breathe mindfully
Release the tension you may be holding in your jaw and mouth.
Follow the guided breathing cycle:
1) Green Buddha: Inhale through nose
2) Purple Buddha: Hold
3) Blue Buddha: Exhale through mouth
It will take practice to get used to and realize the full benefits of mindful breathing.
Research supporting the 4-7-8 Method & 5 + 5 method
Research supporting the 4-7-8 Method & 5 + 5 method
How do I charge it? Are batteries included? Can I replace the batteries?
How do I charge it? Are batteries included? Can I replace the batteries?
The Mindsight Breathing Buddha is powered by a rechargeable Li-Ion battery (included) and can be charged with the provided USB-C cable.
How long does it take to charge? How long will batteries last?
How long does it take to charge? How long will batteries last?
It takes around 3hrs to fully charge. The battery should last around 3 months with daily use of 10 mins.
Does it make sound?
Does it make sound?
Does it make sound?No, the Breathing Buddha does NOT make sound
Can I reprogram or change the 2 breathing cycles?
Can I reprogram or change the 2 breathing cycles?
No, the breathing cycles and colors cannot be changed.
Is there a way to change the brightness?
Is there a way to change the brightness?
Yes, simply tap on a hard surface and the brightness will increase/decrease (there are 2 levels)
Does this require a phone or an app?
Does this require a phone or an app?
No! That is one of the best things about it, there are no phones or apps required!
Ripple Kinetic Wall Art
Is warping normal?
Is warping normal?
The "wings" of your product are made from 0.5" thick plywood using Eucalyptus & Ash. Based on the temperature and humidity of your home, minor warping may occur as it adjusts. This should not be very noticeable when viewing the pattern from the front but may be noticed from the side.
Minor warping will not effect the beauty or function of the product. If your product experiences warping that leads to pieces rubbing against each other, please contact us so we can provide you with a replacement.
Is this a fan?
Is this a fan?
No, this is not a fan, it is a designed to be a piece of art which creates a gentle reminder to take a break to pause & reset during your busy day.
Help, my Ripple stops operating after a short time running
Help, my Ripple stops operating after a short time running
Each "wind up" rotation powers 15 minutes of run time of the product -- make sure it has been wound up at least a few times before giving it a gentle clock-wise spin.
If this is not the issue, then there may be friction based on how the 2 layers were installed onto the wall mounted base. Try loosening the front cap and gently wiggling the 2 layers to ensure they are not pressed too tightly against the rubber stoppers. Or try applying a small amount of oil to the metal pole coming from the base. Do not attempt to pull on the wall mounted base gear!
If this does not resolve the issue, please contact us so we can help! Write us at: support@mindsightnow.com
I'm having trouble assembling the product, how can I get help?
I'm having trouble assembling the product, how can I get help?
If you misplaced the assembly manual, you can access here it.
If you're having trouble with a step in the process, feel free to contact us and we can reply back or even schedule a quick video call with you.
